Home Maintenance & Warranty Guide
Last updated April 14, 2020
Heating, Ventilation and Air Conditioning (HVAC)
Most components of the HVAC system are covered by Broadview warranty for 2 years. Some manufacturers offer extended warranty, so be sure to register your products shortly after you move in.
Registering your furnace and air conditioner
Register your Keeprite Gas Furnace with the manufacturer for extended warranty: https://productregistration2.icpusa.com/Public/Home?brand=icp
Register your Stelpro Electric Furnace with the manufacturer for extended warranty:
Register your Keeprite Air Conditioner with the manufacturer for extended warranty: https://productregistration2.icpusa.com/Public/Home?brand=icp
If you purchased an air conditioner that was installed outside of the air conditioning season, it must be charged and activated before using. Do not operate the air conditioner unless you know this service has been completed.
Air conditioners should be cleaned every spring because grass clipping, leaves and other debris can collect in the unit decreasing its efficiency. If left unattended, this could eventually result in costly repairs not covered by Broadview warranty.
Turn the air conditioner off during the winter months. To do this, turn the thermostat to ‘Heat’ or ‘Off’. Then, turn off power to the air conditioner at the electrical panel, and at the switch inside the panel mounted by the air conditioner unit itself. It is also a good idea to cover the air conditioner for the winter.
Ductwork Noise (Tin Canning)
Ductwork noise is commonly referred to as tin canning, and happens when metal ducts expand as they heat or contract as they cool. This is a normal response to changes in temperature and is not covered by Broadview warranty. As a courtesy, Broadview Homes will attempt to reduce tin canning, but we cannot guarantee eliminating the noise.
Exterior Intake and Exhaust Vents
It is important to clear debris from all exterior vents, and to be sure that ice or snow are not blocking them in the winter.
Dryer exhaust vents will collect lint and other debris and periodically need to be cleaned out. If your dryer is not working well, or has stopped altogether, it is possible that the dryer vent outside is plugged.
Furnace Failure (Gas and Electric)
If the heating system fails, check the following before contacting Broadview Warranty:
- Re-boot the furnace by turning the furnace switch off for 2 minutes before turning it back on. The furnace on/off switch is located near the furnace, most often on a floor joist. If this does not fix the problem;
- Check the furnace filter. Clogged furnace filters are the primary cause of furnace problems and can damage the system.
- Confirm that the furnace breaker on the electrical panel has not tripped.
- Ensure that the thermostat on the main floor has not been set to Off , or AC , or that the thermostat batteries did not die.
- Make sure that ice and snow are not blocking the exterior vents.
In an emergency (when heat is crucial) immediately contact Broadview Warranty within working hours. If it is after hours, or past the 2-year warranty period, contact the heating contractor as indicated on your furnace, and on page 1 of the manual.
Labor charges for emergency calls are billed directly to the homeowner when calls are unnecessary, non-emergency, or when warranty coverage is expired.
Your furnace fan will run continuously if the HRV setting at the main floor dehumidistat is accidentally set to ‘Continuous’ mode. If this is the case, simply correct the setting to ‘Intermittent’. The HRV unit itself does not have a blower system to distribute fresh air through the home so it relies on the furnace fan for this.
Furnace Filters are crucial to the operation of your furnace and you should replace them approximately every 3 months, or more, depending on your home’s environment. A dirty or clogged filter will restrict airflow causing the fan motor to over-work, and potentially burn out.
We recommend purchasing basic, low MPR rated filters. Higher rated, more expensive air filters restrict airflow and can force your high efficiency furnace to work harder than necessary.
How to Operate the HRV and Dehumidistat
Please refer to page 37 of the manual.
Humidifiers are tied directly in to a plumbing water supply and work by adding moisture to the air as it leaves the furnace. If you purchased a humidifier, it is located on your furnace and should be operated and maintained as outlined in the manufacturer’s operating manual.
In the humid summer months turn the humidistat dial to the ‘Off’ setting. The humidistat is located on the furnace next to the humidifier.
In cold, dry winter months turn the humidistat back ‘On’, and adjust the dial to the desired humidity level.
- In the summer months turn the dehumidistat Comfort Zone dial to ‘Off’. If left on in the summer, the HRV will continue to draw outside air in an attempt to lower the humidity in the home. Outside air is humid in the summer so this will actually raise the humidity, and will work against the function of an air conditioner.
- Turn humidifiers off (if applicable).
- Windows should be closed during damp, muggy weather and opened during clear, dry weather.
- Turn kitchen and bathroom exhaust fans on before, during and after cooking, bathing or showering to remove damp air.
- In the winter the dehumidistat should be set between approximately 30% - 45% to exchange the moist air from inside for the relatively dry air outside.
- Window coverings should be lifted during the day to allow airflow and sunlight to reduce the risk of window condensation.
- Turn humidifiers on (if applicable) to help regulate humidity.
- Turn kitchen and bathroom exhaust fans on before, during and after cooking, bathing or showering to remove moist air.
If the low battery indicator on your programmable Honeywell thermostat is flashing, or if the unit ceases to work, turn it to the ‘Off’ setting, remove it from the wall and replace the two AAA batteries located at the back.
The most common model is the PRO 2000 Series and can be found here: https://customer.resideo.com/resources/techlit/TechLitDocuments/69-0000s/69-2608EFS.pdf
For other Honeywell thermostat-operating manuals, see the link below. https://www.honeywellhome.com/en/faqs/thermostat#f:supporttype=[Programmable]